Worst service ever- Cell c/ C-surance

So here goes, After almost four weeks of being phoneless, I finally get an email saying my claim is processed. Then I receive this email on the 22 February "Good day Natasha The Huawei P9 Lite is discontinued, i have ordered you the Huawei P10 Lite delivery will be within 3-5 working days but i will prioritize the delivery. Kind regards, Retshedisitswe

I then sent an email back on the 23 Feb, to ask for any updates and got no reply. On the 28 Feb I made another attempt ... "Hi So I've been emailing you guys, and still no response, I don't understand your ways of working. It really shocks me every single time. First you don't get back to me. Then when I had to make effort to contact you, can you please explain to me what exactly is the hold up, because this is absolutely ridiculous, I have never been so disgusted with your customer service, and to make matters worse, this is something that I pay for every single month. I really don't understand how you people can delay a process so much its actually sad. Just like you guys I also have to work and I have been waiting for almost 4 weeks now for my phone, so can I please have a update as to when I will get it???? Natasha

I then sent another email on the 1 March and this is what I got... "Good day Natasha Please be advise our warehouse has a problem with stock for the Huawei P10 Lite Please advise if i should outsource the device from a different supplier but the handset is not dual sim but single sim and it could be a vodacom network but that will not affect your insurance. Please advise if i should proceed or you willing to wait for the device to be dispatched once received from the warehouse. Kind regards, Retshedisitswe

I then sent another email, asking how long the "wait" will be and got no response up to this hour. UNBELIEVABLE. I'm lost for words and to be honest you guys don't even deserve a rating.