MM
Mable M
1 reviews | Active since Mar 2023
27 Mar 2023, 14:04
Worst service ever
I have been a client of Cell C for over 19 years and never had a problem with them. The treatment I have received from Cell C is uncalled for. I paid the amount that was due on 15 March 2023 and emailed proof of payment on the same day however, my number is still deactivated. I have followed up with Cell C several times to activate the number linked to my personal and work accounts, but everything is on hold because I cannot access my personal staff due to this. I am not getting any assistance; instead, I have been sent from one department to another. I am frustrated; I have been asked to send proof of payment multiple times.
Helpful (0)
Replies (8)0
Replies (8)MM
Mable M's updateReviewer Update
27 Mar 2023, 15:58contact SSDA, I will not contact them anymore, I will forward the proof of payment the above email
MM
Mable M's update27 Mar 2023, 15:58
Reviewer Update
contact SSDA, I will not contact them anymore, I will forward the proof of payment the above email
MM
Mable M's updateReviewer Update
06 Apr 2023, 11:19 Cell C contacted me, assuring me that my inquiry would be resolved on the same day if I visited the store with the following documents: an affidavit stating that the number belonged to me, proof of payment, and a copy of my ID. I went to the store with high expectations that I would finally get my inquiry sorted, only to be informed that I would need to wait another two working days for the payment to be allocated. This would only be attended to the following week. Case number: ***. This back on fourth is frustrating for me.
MM
Mable M's update06 Apr 2023, 11:19
Reviewer Update
Cell C contacted me, assuring me that my inquiry would be resolved on the same day if I visited the store with the following documents: an affidavit stating that the number belonged to me, proof of payment, and a copy of my ID. I went to the store with high expectations that I would finally get my inquiry sorted, only to be informed that I would need to wait another two working days for the payment to be allocated. This would only be attended to the following week. Case number: ***. This back on fourth is frustrating for me.
MM
Mable M's updateReviewer Update
06 Apr 2023, 14:07forwarded the proof of payment on the 27th of March 2023 with the subject FW: ***, so the same email address
MM
Mable M's update06 Apr 2023, 14:07
Reviewer Update
forwarded the proof of payment on the 27th of March 2023 with the subject FW: ***, so the same email address
Cell C's replyOfficial
17 Apr 2023, 18:24Dear Mable
Thank you for contacting Cell C.
We will follow-up with our team for further assistance and revert back with feedback.
Regards,
^TM
Thank you for contacting Cell C.
We will follow-up with our team for further assistance and revert back with feedback.
Regards,
^TM
Cell C's reply17 Apr 2023, 18:24
Official
Dear Mable
Thank you for contacting Cell C.
We will follow-up with our team for further assistance and revert back with feedback.
Regards,
^TM
Thank you for contacting Cell C.
We will follow-up with our team for further assistance and revert back with feedback.
Regards,
^TM
MM
Mable M's updateReviewer Update
15 May 2023, 15:39 My number is still not activated; I was informed that I needed to wait 21 days. Twenty-one days have passed and the number is still inactive. Cell C doesn't care about its customers.
MM
Mable M's update15 May 2023, 15:39
Reviewer Update
My number is still not activated; I was informed that I needed to wait 21 days. Twenty-one days have passed and the number is still inactive. Cell C doesn't care about its customers.
Cell C's replyOfficial
15 May 2023, 16:04Good day
Thank you for bringing the matter to our attention.
The account has not been updated as yet and still reflects as outstanding.
We have escalated the matter to our Support team for further assistance.
^DA
Thank you for bringing the matter to our attention.
The account has not been updated as yet and still reflects as outstanding.
We have escalated the matter to our Support team for further assistance.
^DA
Cell C's reply15 May 2023, 16:04
Official
Good day
Thank you for bringing the matter to our attention.
The account has not been updated as yet and still reflects as outstanding.
We have escalated the matter to our Support team for further assistance.
^DA
Thank you for bringing the matter to our attention.
The account has not been updated as yet and still reflects as outstanding.
We have escalated the matter to our Support team for further assistance.
^DA
MM
Mable M's updateReviewer Update
15 May 2023, 16:17 I am affected by your internal issues and I am not able to access or receive calls. Last month, it was the same reason that it is not updated. How long should I wait for this issue to be solved?
MM
Mable M's update15 May 2023, 16:17
Reviewer Update
I am affected by your internal issues and I am not able to access or receive calls. Last month, it was the same reason that it is not updated. How long should I wait for this issue to be solved?
MM
Mable M's updateReviewer Update
05 Jul 2023, 09:20My number is still inactive; action has yet to be taken by cell c; I am frustrated. I am not getting any help; instead, I have been sent from pillar to post.
MM
Mable M's update05 Jul 2023, 09:20
Reviewer Update
My number is still inactive; action has yet to be taken by cell c; I am frustrated. I am not getting any help; instead, I have been sent from pillar to post.