Worst Service ever by Cell C

Good day Cell C Head Office.

I’m logging this complain on behalf of my mother Nomvuzo Sentile with Cell C no. *** .

My mother has a contract with Cell C, which she also have insurance for.

She took her phone to repairs On November Last year and she was told that her insurance doesnt cover broken phone.She was contacted by the Cell C agent to come and pick up the phone and at that time we were in EC and could not fetch the phone..We came back on January and we went to Cell C Promenade Mall to fetch the phone and they have been giving us excuses one after the other..

We are so fed up ,We just want back that phone so that we can repair it on our own.

I have never seen such an *********** manager such as Edson Machuque -Cell C promanade store Manager

It is more than 3 months already without getting back her phone and they can't tell me what us what is happening with the claim. Every time when we go to the store to get an update on the situation we get told that we must follow up with the Cell C Insurance and the phone is Johannesburg.

This is not my work, its theirs. They get paid. My mother pays every month for the phone contract and insurance now we have deal with this. This is unacceptable behavior.

Kindly resolve this matter with matter of urgency . Under the Financial Conduct Authority's rules you are required to give consumers ‘best advice’, taking account of their personal details and circumstances.

The fact that the above product does not meet our requirements, clearly shows that the Cell C Promenade Manager Edson Machuque failed to give us best advice we requested as a result I have been paying for a product I didn’t request for.

If this matter is not resolved to our satisfaction, We will refer this escalation to the Financial Ombudsman Service