Worst service ever!!! At least I had gotten this off my chest.

Since February 2019, I've been requesting a refund of R5562.00 from Cell C. I have received more than 5 references for this request and every time I followup I am asked to forward proof of payment, told the call has been escalated and given another reference number. Latest is ********** 372. After numerous visits to different Cell C shops in East london, on April 10 i finally spoke to the Store manager at Vincent park who emailed the request to the relevant person and I, with high hopes, waited for my refund after 7 days. This was not forthcoming. After more visits to Hemmigways stores and Beacon bay I again was told the matter had been escalated. Because she dad been so helpful (in spite of my not so peasant attitude), I went back to Ziyanda at Vincent park mall and was told she was on leave. A lady called Nicolette (I think) was very understanding and promised to give me feedback on the matter. I'm still waiting. On two different occasions, I called the call centre and requested to appeal to someone higher than the agents. On the one occasion I was promised a call by a team leader and was told her name is Roxanne Venter. I still await a call. I then spoke to Tabo Kilwane who promised to give me feedback after he had spoken to his manager Nqobile Masombuka. I still await that call. I have 2 contracts with Cell C one for a router/PC and other for my phone. My phone stopped working ealier this year and I was told its no longer under warranty so I'm still paying cell c and using a borrowed phone. I found out that they had stopped debiting my bank account but deducting from the requested refund because the last time I spoke to them the money had gone down to R3500. The router is also not working because that also broke down earlier in the year and I was told that the one I had was 'no longer compatible' I would have to bring in the old one because that model is now redundant. This they told me after it had not been working for more than a month and had access to a repair shop in East London since there are none in my town. In the exchange process, I lost the old sim card and requested a SIM swap. I was told I had not paid for the router and this could not be done until I had paid the outstanding amount. In the meantime, Cell C has quoted me R18000.00 for repairs on my phone. I have 3 pieces of equipment from Cell C all lying useless but I am paying for them yet Cell C is holding on to R5600.00 of mine. Please tell me, how is this fair?

To you Cell C be assured that thinks not about the people I have dealt with at all points I call. Except for a few not so nice the call agents, the bulk of the people who helped me SOUNDED sympathetic, and helpful. Even those who experienced my tirades were patient. Throughout this experience my greatest pieves are: 1. Lack of feedback after acknowledgemet of problems. 2.Lengthy periods on the phone where I was kept on hold for periods ranging from 10 minutes to 30 minutes and then being cut off. 3.Lack of feedback after acknowledgemet of problems. 4. Trying to call the call centre and holding on for the same period of times before there is a response. 4. Calling 082140 but getting through to 082143 and they transfer me only to get cut off. I still get through to wet when I dial 140, I don't know why. 5. Having to pay for equipment that is now useless. I have been patient with the signal that is poor in my area and patiently too myself one day Cell C will get it right as long as I can use my equipment when there is a signal. Not so. Allow me to reiterate: Lack of feedback after acknowledgemet of problems.