WORST SERVICE EVER AND INCORRECT ITEM DELIVERED!

I took out a cell C contract online, upon taking out the contract I advised the sales person that I want a Samsung galaxy z flip 3 in the colour cream, I state to her if cream isn't in stock please do not send any other colour to me I am willing to wait for stock of the cream colour phone. To my surprise 3 days later the phone together with the sim card arrived at my office upon the courier giving me the document to sign it stated the colour of the phone was black I immediately contacted Cell c online while the courier was at my office they advised to return the package with the courier which I did, little did I know that shortly after this my line was activated yet I didn't have the sim or phone in my possession. I have contacted Cell c for the passed 3 days straight I received numerous reference numbers even was advised that the phone and sim was received, I been transferred from department to department spent over 300 mins of my airtime (vidacom) gone from pillar to post even asked numerous times to speak to a manager but still cannot sort the problem out, how can I be debited on the 7 December when I do not have the phone and sim card. I'm really at a wit's end at one point I even started crying because each time I get transferred to a department I had to repeat my whole story together with all my details the frustration off all the calls me making to sort this issue out really got to me. It's pathetic that Cell c doesn't do enough training with their staff to sort out customer issues and clearly the person capturing the application didn't bother to check the notes that advised customer requested for a cream phone only. This is now my last resort I want my problem to be sorted Cell c shouldn't take clients for granted!