Worst Service ever.

I called in today to do a sim swap and received the worst service ever. First agent I spoke to I had to repeat everything to her successfully past everything in the last four questions she could even read the question yet the system failed I am unable to do the sim swap, which cell c has all the details already on the system because it is a contract number not even a prepaid. I called back the second time requesting to speak to someone in Afrikaans to transfer to pile to post the last person took down my number for someone to call me back in Afrikaans. When the agent called me back in Afrikaans she couldn't help me because it was not the correct department she didn't assist with the sim swap she transferred me again to a number to cut off. I called once again and did everything yet again last four questions failed how the hell am we supposed to do a sim swap if the question is a yes or no answer if you are under debit review how the hell are you going to know the balance on your game account for example and what does it have to do with Cell c, yet again the agents capture your address postal code wrong and then you fail again. So you need to go into the store and spend more money for a simple sim swap. I canceled my other contracts with Cell C for the same poor service feel like cancelling this contract as well I would rather use another network.