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AS
Alison S

1 reviews | Active since Apr 2009

26 Sept 2023, 17:39

Worst service EVER!

After MONTHS of discussions with Cell C and promises from them to correct the problem they eventually agreed to give me a refund . . . this was agreed and never followed through and I have not heard a word from them since. I seriously cannot believe how absolutely atrocious this "service" is. Hands down the WORST company I have ever dealt with and I have lived and worked on 4 continents. I have NEVER come across any company this bad at dealing with customers.

0
Replies (37)
AS
Alison S's update26 Sept 2023, 18:16
Reviewer Update
Yes, I sent this the next day.
Cell C
Cell C's reply26 Sept 2023, 19:07
Official
Dear Alison Smit,

We have sent a follow up to Moses and, we will provide feedback tomorrow.

^TN
AS
Alison S's update26 Sept 2023, 19:36
Reviewer Update
I doubt it, but we'll see.
Cell C
Cell C's reply26 Sept 2023, 21:12
Official
We assure you, we will assist tomorrow.

^TN
AS
Alison S's update27 Sept 2023, 06:44
Reviewer Update
Fantastic! I look forward to it!
AS
Alison S's update27 Sept 2023, 08:17
Reviewer Update
Thanks . . . BTW it is "Alison SmitH" . . . attention to detail matters!
Cell C
Cell C's reply27 Sept 2023, 13:02
Official
Pleasure, our sincere apologies for the misspelling.  

Regards,
^TM 
AS
Alison S's update27 Sept 2023, 13:13
Reviewer Update
Honestly it is not about how you spell my name, it is the general lack of attention to detail from all at Cell C.
Cell C
Cell C's reply27 Sept 2023, 13:42
Official
Kindly receive our sincerest apologies for the unpleasant experience received thus far. 

Regards,
^TM
AS
Alison S's update27 Sept 2023, 13:46
Reviewer Update
Forgiveness is easy if you do what you say from now on, but that never happens, this has been going on since April and no resolution, just empty promises.
Cell C
Cell C's reply27 Sept 2023, 16:28
Official
Moses is working on the matter and, feedback will be provided.

Regards,
^TN
AS
Alison S's update28 Sept 2023, 05:35
Reviewer Update
It’s incredible that I hear nothing for weeks and then as soon as I post on here all of a sudden someone’s “working on it”! Absolutely shocking service! Pretty sure you wouldn’t put up with this level of “service”.
AS
Alison S's update28 Sept 2023, 18:13
Reviewer Update
After several request for you to NOT reply privately, and you apologise and say you won't do that again, and you still do . . . I cannot see your response. It just says: "The business has rep**** privately, and only Alison can view this message. Why do businesses and reviewers write private replies?"
AS
Alison S's update28 Sept 2023, 18:17
Reviewer Update
I sent Moses what he asked for, he is now asking for my full bank statement, which is ********* and 100% unnecessary. He has a copy of my paid invoice and my proof of banking as from ABSA bank. There is absolutely NO reason EVER why anyone needs your full bank statement. If someone from the finance department can explain why they would need my full bank statement, please ask them to explain this in an email. NO ONE, EVER requires this information.
AS
Alison S's update28 Sept 2023, 20:15
Reviewer Update
You authenticate the transaction through the paid invoice. Each time I buy something I am not required to show my bank account before receiving the product or service. OBVIOUSLY this was paid or I would never have received the data. I have sent him a screenshot of this line item on my bank statement. What you are saying makes no sense at all. I have received refunds from many companies, never, ever have I been asked to provide a full bank statement cause that is ridiculous.
AS
Alison S's update29 Sept 2023, 06:50
Reviewer Update
Again, I cannot see your reply . . .
AS
Alison S's update29 Sept 2023, 06:52
Reviewer Update
If you could explain to me WHY you are the only company on the planet that requires a full bank statement to issue a refund that would help me to be more understanding of this. I cannot think of any reasons why this would be necessary.
Cell C
Cell C's reply30 Sept 2023, 11:48
Official
 Good day  Alison Smith, 

Please note that your bank statement is required for the Finance Team to authenticate the transaction before a refund can be processed, as well as for auditing purposes. 

Regards,
^TM 
AS
Alison S's update30 Sept 2023, 11:57
Reviewer Update
That does not explain ANYTHING, besides, I have sent this and as per usual, heard absolutely nothing back . . . it is really unbelievable how horrible this service is. So many promises, so little action.
Cell C
Cell C's reply30 Sept 2023, 12:26
Official
We have received proof of your bank account, however we require your bank statement reflecting the transaction made. If the bank statement was sent, please advise on the date it was sent so we can liaise with Finance. 

Regards,
^TM 
AS
Alison S's update30 Sept 2023, 12:37
Reviewer Update
I sent the bank statement with the part reflecting the transaction. I sent this on 28 Sept and I have just resent it. I honestly believe that you are just trying to be difficult and hope that I would not find it. This is NOT standard practice in any other company.
Cell C
Cell C's reply30 Sept 2023, 12:54
Official
Noted, we will follow-up with Moses if he has received your bank statement.

^TM
AS
Alison S's update30 Sept 2023, 13:44
Reviewer Update
Thank you
Cell C
Cell C's reply30 Sept 2023, 13:57
Official
Pleasure.

Regards,
^TM
AS
Alison S's update30 Sept 2023, 14:00
Reviewer Update
Thank you
AS
Alison S's update02 Oct 2023, 14:39
Reviewer Update
I can't read your reply, it is on "private" and it won't show me the message.
Cell C
Cell C's reply02 Oct 2023, 15:02
Official
Our reply was "you're welcome" in response to your "thank you".

^PN


AS
Alison S's update02 Oct 2023, 15:05
Reviewer Update
OK, thanks, I am not sure why that needed to be a private message.
AS
Alison S's update03 Oct 2023, 11:30
Reviewer Update
Whatever way I sent it, it is rejected. I have asked how they would like it sent, there does not seem to be a solution as this is obviously an attempt to make this not happen. I sent what was asked and I am not told that it is not clear enough. It's a bank statement, I cannot change that.
Cell C
Cell C's reply03 Oct 2023, 11:32
Official
Good day  Alison Smith,

Kindly note that Moses sent an email at 09:03 this morning. please reply for further assistance and resolution.

^PN


AS
Alison S's update03 Oct 2023, 11:42
Reviewer Update
I have already done so.
Cell C
Cell C's reply03 Oct 2023, 12:08
Official
Thank you.

^PN
AS
Alison S's update03 Oct 2023, 12:08
Reviewer Update
Thank you
Cell C
Cell C's reply03 Oct 2023, 12:32
Official
You are welcome.

^PN
AS
Alison S's update03 Oct 2023, 12:44
Reviewer Update
Thank you
Cell C
Cell C's reply17 Oct 2023, 06:48
Official
Pleasure.

Regards,
^TM
AS
Alison S's update17 Oct 2023, 06:49
Reviewer Update
Thank you!