WK
WARREN K

1 reviews | Active since May 2018

26 Sept 2019, 11:49

WORST SERVICE EVER

Well where do I start. I sent a review of Cellc on the 18 September 2019 stating and complaining about the poor and pathetic way they have delt with my insurance claim . Well once again nothing had been done about this matter. Cell c responded back to me on Hello Peter saying that there media team will be investigating my claim and still still now I haven't heard anything from Cell C. Someone from Cell C did try calling me but the phone cut off shortly after recieving the call from them and no one bothered to even try call me back. And as I said in my previous message here on Hello Peter the first time I put a claim thru with Cell C it took 11 months for me to receive my device. Well now it looks like we back to the same old POOR SERVICE FROM CELL C. Still till now no one from Cell C has even bothered to get back to me regarding my insurance claim. And now it had forced me to take another contract. I DO NOT RECOMMEND ANYONE TO TAKE OUT INSURANCE WITH CELL C AS THEY ARE SO SO BAD AT AFTER SERVICE ITS SCARY.....

0
Replies (2)
Cell C
Cell C's reply26 Sept 2019, 11:57
Official
Good afternoon Warren

Apologies for the delay in assistance.

We have escalated the matter to one of our senior consultants for urgent attention.

Feedback will be provided as soon as possible.

Regards
DA
WK
WARREN K's update26 Sept 2019, 12:00
Reviewer Update
Yes just the same way you told me in the first message I posted here on Hello Peter that you had sent my review to the Media team which I'm sure is also still reviewing my claim. Well let's see now how much longer you guys are gonna take to resolve this matter. I guess I'm gonna have to wait another 11 months before you guys actually do what you are supposed to do... POOR POOR POOR......