WORST SERVICE EVER

ABSOLUTELY DISGUSTED BY CELLC SERVICE. They do not even deserve 1 star.

My phone screen on the 06/06/2020. on the 07/06/2020 i took it to CELLC store in Gateway, firstly the consultant tried to tell me that i should just throw my phone away and make a claim that my device got ****** and when i refused that option they advised me that they are unable to process an insurance claim and said i should try another store. I went to the phoenix plaza on the same day and i received assistance there, they advised me that it takes 21 workings days to get sorted but i must call the call centre just to follow. when i called the agent she sounded like she just woke up and she was so rude, she tells me i'm still within my 21 days so i must wait. i called several more times and still no help, i was so frustrated at certain times that i was rude, on another occurrence i was really upset and told the consultant i want to cancel my contract, she told me that i can do whatever i want and if i want to cancel then i must cancel.Bare in mind all this time i do not have a cellphone and i borrow my colleagues phone to make calls to cellc. i was unable to do so unable to do so because they wanted me to pay additional charges to cancel. fast forward to 01/07/2020 received an email that i need to pay a R200 excess which i paid immediately and i thereafter receive an email starting it takes 7 working days. today on the 09/07/2020 i am currently on a call with a consultant who was refusing to transfer me to a manager. I JUST WANT MY CONTRACT CANCELLED!!! SO I CAN GO TO AN ALTERNATE SERVICE PROVIDER.