Worst service ever!!!!

I had done an application online for a new line. I am a existing member so i wanted to add an additional line. Line got approved I then waited and waited i called up no one has an answer first few agents said that i need to approve the mandate next agent said the mandate has been by passed. Been cut off, apparently you dont have team leaders available. After 9 days of continuous contact i decided to cancel the application and then do it in store. Went to store in tygervalley the sales rep assisted me but couldnt complete the application because of the mandate. Vusi one of your agents was supposed to call me back no call back. Every agent promised a call back. Guess what? No call back from any of your agents or team leaders. Called customer service instead because all the other departments are just **********. Finally spoke to a team leader Tsepho who told me he is sorry i feel that way. Then transferred me to the incorrect department. Clearly has no clue which department does what is needed. No accountability. Please listen to each and every interaction from the 27th feb up until today 7 march. Ive been up and down transferred from store to store. **** to by your agents. All i want to do is cancel the application and do a new one in store because your online services are the worst. *** is my email address.