Worst Service Ever!!!!!

I'm Currently in the UK and have lost my Cell C Sim,

I've tried every possible avenue to get Cell C to assist with a replacement sim (which i will ship at my own expense) and have followed their every instruction, but this matter has still not been resolved, I've had a support center agent hung up on me, I've had 13 emails over a course of almost 10 months, every time a different support agent and every time the process has to start from scratch. yet Cell C has no problem in debiting my account: the following is an extract of one of my most recent mails, and still no response:

Now, I have re-read this entire email thread, I have comp**** to your measures.

1) I've requested help, explaining the situation - you kept on sending auto generated Emails clearly not intending to read or grasp the contents of my enquiry. 2) I've had to threaten with non payment before I got a actual response, 3) I had a new sim bought as per the response. 4) I've forwarded the details as per the response 5) I've phoned into your Technical department after repeated claims that you could not reach me (which I think is bogus. In truth I think the consultant can't dial international numbers and then send out a mail pretending that they can't reach me). 6) I phoned into the customer care center and had an agent repeatedly ask me to walk around to get better reception ( it's an international call... (I'm paying for btw) the line has a delay.) 7) I then phoned into your technical center - had to explain everything again - apparently all of this correspondence cannot be retrieved??? 8) I passed the Security questions - I gave you the OTP ( the security process makes no sense by the way...) than had to do another set of ludicrous security questions, bearing in mind that I'm the guy who has to beg and pay for this process... only to be told that I could not answer the security questions and that I will need to phone in again to redo this entire process.

Dear Cell C CEO and the entire C Level Management team of CELL C... ever wondered why the listed company you manage performs so poorly... have a look at your SERVICE.

it's no good that you have the cheapest call rates, data bundles or deals on hand-held devices - if your first tier customer care consultants or their direct Management simply does not give a single hoot about the customer base.

You either have a training or a process issue. Whatever the issue, you're not going to plug that endless money pit loss until somebody gets up and starts doing something about it and retains existing business.

I'm hereby giving you formal notice that I'm canceling my subscription to your service. I've been paying for a service for 10 months now, that I've not been able to use. it should not take months to rectify, yet I have paid you close to R9990 -00. Your ignorance has left me with no other choice. As you are unwilling to provide me with the intended service as per our agreement I shall no longer fulfill my duty in paying for the service .I will not pay a settlement fee as I perceive your utter lack of support on your part to be a breach of our agreement and as you have not fulfilled your obligation, this voids our agreement.

I trust that you will find the above in order.