1 reviews | Active since Apr 2026
Worst Service Ever!!!!!!
Good Day!!
I have a complaint about Cell C service.. Its a long story so please bare with me and let me know if anyone else is having the same struggle, also please let me know who i can REALLY complain to.
I have been trying to upgrade my contract for over a MONTH at this point and i keep getting the run around i wanted the the iphone 16 initially and no one got back to me for 2 weeks. then i decided i wanted the 17 instead just to be informed when i called that the 16 was being delivered that very day. in all this i wanted to open a new contract as well so i could get 2 phones but they were sending one phone which is not what i wanted.
i was informed i needed to cancel the initial order then i need to reapply after 24-48 hours - which i did. after close on to 2 months i am still trying to get assistance resolving this matter... they have debited my account 3 times to add a cherry on this whole story i am now in credit with them for R1800 but i cant get assistance to finalize 2 contracts. how is this even normal!!!!!
Please can any one help with a higher up person to contact as i have spoken to 2 different supervisors and they said they would call me back and you guessed it I'm still waiting for those calls....
if there s anyone out there that can give me a contact number for the legal department as i have received my contracts but no devices and i have been debited which also makes no sense to me like the whole story when i read back what i have typed.
Thank you for getting in touch with Cell C. We sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service we aim to provide, and we understand how upsetting it must be to experience delays, billing concerns, and confusion regarding your contract upgrade and device delivery.
We would like to assure you that your concerns are important to us, and we are committed to resolving this matter as quickly and efficiently as possible. Kindly allow us the opportunity to conduct a thorough investigation into your account, including the upgrade process, debits, and delivery status, so we can provide you with a clear resolution.
Please refer to your direct messages for further assistance. We appreciate your patience and look forward to assisting you further.
Kind regards,
Cell C | LD
Thank you for getting in touch with Cell C. We sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service we aim to provide, and we understand how upsetting it must be to experience delays, billing concerns, and confusion regarding your contract upgrade and device delivery.
We would like to assure you that your concerns are important to us, and we are committed to resolving this matter as quickly and efficiently as possible. Kindly allow us the opportunity to conduct a thorough investigation into your account, including the upgrade process, debits, and delivery status, so we can provide you with a clear resolution.
Please refer to your direct messages for further assistance. We appreciate your patience and look forward to assisting you further.
Kind regards,
Cell C | LD
Thank you for contacting Cell C.
We are truly sorry to hear about the frustration and confusion you have experienced regarding the availability of your device. We understand how disappointing and inconvenient this situation has been, especially after receiving different information over time. Please accept our sincere apologies for the poor experience.
We are saddened to learn that you wish to cancel both contracts. While we regret losing your business, we respect your decision.
Our team will contact you shortly to assist with your request and to explain the cancellation process
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We are truly sorry to hear about the frustration and confusion you have experienced regarding the availability of your device. We understand how disappointing and inconvenient this situation has been, especially after receiving different information over time. Please accept our sincere apologies for the poor experience.
We are saddened to learn that you wish to cancel both contracts. While we regret losing your business, we respect your decision.
Our team will contact you shortly to assist with your request and to explain the cancellation process
Kind regards,
Cell C | TM