AR
Arie R
1 reviews | Active since Dec 2015
10 Feb 2026, 11:14
Worst service ever
After friday the 6th of Feb that I left a review about the bad service I received from Cell c, they sent me a sms with ref. Nr stating that they will contact me back. This has not happened to date,
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Cell C's replyOfficial
10 Feb 2026, 11:21Dear Arie,
Thank you for your follow-up, and please accept our sincere apologies for the lack of contact after you received the SMS reference. We understand how frustrating this must be, especially after the time and effort you have already invested in trying to resolve this matter.
We regret that the promised callback did not take place. This is not the level of service we aim to deliver. Your billing query, including the out-of-bundle data charges and the discrepancies noted over the past few months, has been re-escalated for urgent attention.
A consultant will contact you as soon as possible to provide clarity, investigate the charges thoroughly, and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to address this matter properly.
Kind regards,
Cell C | BMT
Thank you for your follow-up, and please accept our sincere apologies for the lack of contact after you received the SMS reference. We understand how frustrating this must be, especially after the time and effort you have already invested in trying to resolve this matter.
We regret that the promised callback did not take place. This is not the level of service we aim to deliver. Your billing query, including the out-of-bundle data charges and the discrepancies noted over the past few months, has been re-escalated for urgent attention.
A consultant will contact you as soon as possible to provide clarity, investigate the charges thoroughly, and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to address this matter properly.
Kind regards,
Cell C | BMT
Cell C's reply10 Feb 2026, 11:21
Official
Dear Arie,
Thank you for your follow-up, and please accept our sincere apologies for the lack of contact after you received the SMS reference. We understand how frustrating this must be, especially after the time and effort you have already invested in trying to resolve this matter.
We regret that the promised callback did not take place. This is not the level of service we aim to deliver. Your billing query, including the out-of-bundle data charges and the discrepancies noted over the past few months, has been re-escalated for urgent attention.
A consultant will contact you as soon as possible to provide clarity, investigate the charges thoroughly, and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to address this matter properly.
Kind regards,
Cell C | BMT
Thank you for your follow-up, and please accept our sincere apologies for the lack of contact after you received the SMS reference. We understand how frustrating this must be, especially after the time and effort you have already invested in trying to resolve this matter.
We regret that the promised callback did not take place. This is not the level of service we aim to deliver. Your billing query, including the out-of-bundle data charges and the discrepancies noted over the past few months, has been re-escalated for urgent attention.
A consultant will contact you as soon as possible to provide clarity, investigate the charges thoroughly, and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to address this matter properly.
Kind regards,
Cell C | BMT