Worst service ever!!

I had been phoning Cell C 31 times this month to try and rectify a query in which they had messed up, and after been moved from pillar to post, customer service, to retentions, to even fiber sales and then cellular sales, to being sent to a branch with not one individual assisting me.

On the 25th Feb 2021 I had received a sms stating “ Thank you for your request to migrate, it will be effective on the date you have specified. Cell C”, this had happened without my knowledge, I had not phoned in, I had not requested the change in store, they had done this without the clients permission.

I have been without data and no minutes this entire month. I have been phoning to try and sort this out, I have 4 reference numbers where some pertain to escalation of the cases as to try get urgent assistance. There’s a case dating back to 3rd March... No one has called me back to resolve it. I had received a call on Monday 15th March from a supervisor promising a manager will call me the next day to assist, I am still waiting. An email was sent by myself on Thursday 25th March to which it had an auto response stating that one of their consultants will contact me within 24-48hours.. It’s COB on Tuesday 30th. No response.

After being a loyal client of +6 years, CellC as a whole has gone down the toilet, and Management is responsible.

Chief executive, Douglas Craigie Stevenson’s statement: “This creates more flexibility and capacity to deliver the right quality of service to our current and future customers.” You, sir, have FAILED.