Worst Service EVER!!

I have been without Wifi for 2 weeks now. Initially there was a Vuma issue, which was fixed. We then discovered that there was a problem from the ISP (Cell C) side. I have tried on a daily basis to get our connection fixed. Apparently they can't find our account on their system and we don't have the account number because they have sent ALL correspondence to the wrong email address.

My husband is currently overseas so unable to talk to them but has given me "permission" to take care of it, as requested by Cell C. But, every time I speak to them, they ask the same question... they can't find my husband's ID number on the system and what is our account number (that we don't know) and please can they call my husband to sort it out with him. It has been going on for a week!!

They also don't seem to be able to track the ticket numbers and reconcile that the same issue is happening to the same customer!? The last consultant I spoke to was going to call back yesterday by 18:00 with an update, but I am STILL waiting!

This is beyond frustrating and I have lost so much time and money because I run my business from home.

I am so done with Cell C! I now know 100% why I was skeptical when I found out we had been migrated to Cell C (without knowing it because of the incorrect email address). There are close to 100 other ISP's who I am sure provide service (at the very least!!) and I am giving one of them my business instead! And I assume they will still charge us for the month when we have only had 6 if connectivity.