Worst Service Ever

Long story short: I purchased a phone (Nokia 5) and a month later it needed to go in for repairs. I took the phone to Cell C Empangeni ( where it was purchased). A month later there was no communication regarding the status of my phone. I called in Cell C repairs and I was told the phone had been back at the store for over two weeks. I fetched the phone and unfortunately it was only when I got home that I realized that the sim trays were missing. I returned to the shop the following day and was given attitude by the consultant who had booked the phone in for repairs. He claimed that he had given me all my accessories of which this was not true. I called in the call centre and the person who assisted me called in the shop to ask the manager to review the CCTV footage of the day I bought in the phone. I was told I would not be allowed in because I was not an authorized personnel. After that day, no communication was made from Cell C. I'd go to the shop religiously and the manager would avoid me. I'd call in the call centre and I'd be told to do the same thing over and over again with no obvious solution to this problem. Since I was not using Cell C services, I decided to return the phone and its accessories with a letter of the contract termination. Cell C continued to do monthly debit orders and I decided to reverse the payments because I did not have any of what the contract stipulated I was paying for. Last week I received a call from debt collectors and I am shocked by this as Cell C failed me tirelessly after I was te one who tried my hardest to have this matter resolved.

She definitely helped tremendously. Thank you Danielle.