CM
Cassandra M

1 reviews | Active since Jul 2018

12 Jul 2018, 14:20

Worst service ever!.

I have a contract with Cell c which I wasn't able to pay due to retrenchment. The consultants contacted me every week asking why I haven't paid to which I responded I was retrenched, arrangements were made between me and Cell c to pay my arrears at the end of the month of June so I don't get handed over, which I adhered to and paid. This morning I received a phone call from NuDebt telling me that Cell c handed me over to them and that I must pay my account the 15/16th of this month to avoid being blacklisted, to which I rep**** to the consultant saying I was not even aware that I was being handed over and added I made arrangements which I kept to and paid. They did not notify me that I was going to be handed over and on top of that they soft locked my phone so I can't use it at all but they still expect me to pay for the data They put on my phone.

Once my contract is finished with them I'm definitely moving service providers. I've always been 100% behind Cell c and telling everyone how great they are but after today I honestly think any other service provider will be better than Cell c .

0
Replies (3)
Cell C
Cell C's reply12 Jul 2018, 14:50
Official

Good afternoon Cassandra

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply13 Jul 2018, 08:49
Official

Thabisile has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply13 Jul 2018, 15:57
Official

Thabisile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,