1 reviews | Active since Jan 2015
worst service ever
<p>I have a contract with cell c for 3 years now and i've been a loyal customer throughout, i changed jobs this month and as a result my pay date was not 28 but last day of the month and there was a ****ch with my debit order, cell c called me while at work and i asked the them to call later, but instead she cut off my services. I was new in the office and they were still busy setting me up and i was using the very tablet for work, when i called that evening the consultant by the name of Nomfundo was helping me and she was so rude, i got angry because of the way i was treated and the way it was continuing , i asked her to put the debit order through and open my line and she was still rude and when i asked her for the call ref no. she hung up in my ear. She called again a minute later and i hung up because i was tired of her attitude. The next day the debit order went through but until today my services are still suspended and i cant even call cell c from this device, its completely locked. If there is a way out of a contract im gonna find it and as for Nomfundo lady im out of words when i think of her nerve. This is the most dusgusting service i have ever received in my entire life.</p>
Hi Tshepo
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This will be addressed with the team manager to have this kind of behavior rectified.
In the interim, we'll get one of our team members to assist you shortly.
Regards
Cell C | PN
Hi Tshepo
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This will be addressed with the team manager to have this kind of behavior rectified.
In the interim, we'll get one of our team members to assist you shortly.
Regards
Cell C | PN
