1 reviews | Active since Jun 2017
Worst service ever
<p>I went to the cell c branch in west gate mall, weltevreden, Cape Town, about 2 months back to cancel my contract. I was told to come back on the 2 nd of June 2017. I did and I was told to contact the call centre,but to my surprise the lady of the call centre told me that I should still pay at the end of the month as I was already given my monthly data and free minutes. My anger is then why was I told to wait till the 2nd of June to cancel my contract if I'm still going to be charged at the end of the month. Really not impressed with the service received from the staff of the cell c store and call centre.</p>
Hi Alvina
We apologise for the manner in which this matter was handled at the store. The call centre agent advised you correctly as on the first of the month the contract benefits are loaded for customers.
We'll get one of our team members to assist and ensure that your cancellation request has been set on the system.
Do expect a call.
Regards
Cell C | PN
Hi Alvina
We apologise for the manner in which this matter was handled at the store. The call centre agent advised you correctly as on the first of the month the contract benefits are loaded for customers.
We'll get one of our team members to assist and ensure that your cancellation request has been set on the system.
Do expect a call.
Regards
Cell C | PN
Hi
I received a call from Derrick, a representative for Cell C and he explained and made me understand the situation. Thank you Derrick for clearing up the problem but please do give all your staff the necessary training to assist customers,
Hi
I received a call from Derrick, a representative for Cell C and he explained and made me understand the situation. Thank you Derrick for clearing up the problem but please do give all your staff the necessary training to assist customers,
Yes, he confirmed that he has assisted you with this matter.
Regards
Cell C | PN
Yes, he confirmed that he has assisted you with this matter.
Regards
Cell C | PN