CM
Carol M

1 reviews | Active since Apr 2017

12 Apr 2017, 13:49

Worst Service Ever!

<p>It is very shocking to see that Cell C responds quickly to Hellopeter than emails. I am writing on behalf of my company which has over 20 contracts with Cell C currently. We are based in Midrand and part of our office has no network coverage at all. We have been sending emails since December and a technician was eventually assigned to come and investigate early Feb after we have threatened to move to one of your competitors. I literally had to open the office window and stick my hand out with the router and handset to get signal a few times (phone fell out of tht window and is currently broken). By the way the technician confirmed that there signal is very weak.Cell C accounts department is quick to forward invoices for payments for services not been rendered.I got a warning letter from my manager because internal and external customers cant get hold of me. I have now resorted to diverting my calls to a landline and using a vodacom sim card for date whereas the company I work for pays for routers which serve no purpose.Can someone help to get this sorted at your earliest convenience.</p>

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Replies (1)
Cell C
Cell C's reply12 Apr 2017, 14:20
Official

Hi Carol

We have escalated this matter for further assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN