Worst Service Ever

<p>Since opening an account with Cell C in December we have battled with customer care and other services in terms of service provided and follow-up feedback.</p> <p>I have asked 8 times to be added as a contact person on my wifes account so that I am able to make enquiries on her behalf without having to disturb her to answer the security questions. I am still not sure if it has been done.</p> <p>Also, when we opened the account we asked to have a limit set on the account so that it doesn't go over the contract amount. I was told that we can only set a minimum limit of R50. I asked why not R0 but was told the lowest minimum limit that can be set is R50. So I agreed. The limit was activated but set to R500. So now every month our usage has gone over the contract amount without us knowing and we are getting bill for the extra R500. I have queried this last week (16/17 Feb) and was told I would get a response within 2 working days. It has know been a full working week and I have yet to here anything from them. Yet we are still expected to pay the exhorbetent bill come month end.</p> <p>I phoned in yesterday (23rd Feb) and was met only with contempt when trying to get some feedback regarding my open case. No-one at the call centre says they can assist me or even transfer me to someone who can assist me.</p>