GW
Georgina W

1 reviews | Active since Feb 2017

09 Feb 2017, 15:52

Worst Service Ever

<p>Cell C please don’t advertise about transparency as you do not know the definition.</p> <p>You Customer Services Centre, Billings department and the lot lack the essential requirements of treating customers fairly.</p> <p>I am not one to rant and rave but I’m utterly disgusted with the lack of acceptable clear information / communication you are giving your customers. You have no credit control in place and create unreasonable barriers for clients who have cancelled.</p> <p>Please go listen to your recordings on the 2nd February and advise why I should be held liable when I was misinformed on numerous occasions.</p>

0
Replies (2)
Cell C
Cell C's reply10 Feb 2017, 07:15
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Feb 2017, 10:24
Official

Moses has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN