cC
christine C

1 reviews | Active since Nov 2016

30 Nov 2016, 14:59

Worst service ever

<p>I've handed in a device 8 weeks ago for repairs. This was after I waited 10 weeks for the first device to be returned. I was promised by Lai at the Pinecrest store that he will keep me updated on the tracking of the device. Only to find out now that they cannot track the IMEI number we've provided the box with IMEI number on. the worst part is that you will send e-mails and phone call numerous times and all that Cell C will do is to ignore it. But they are extremely quick to take your money every month.</p> <p> </p> <p>CELL C Service sucks. I will NEVER recommend them to anyone. </p>

0
Replies (3)
Cell C
Cell C's reply30 Nov 2016, 15:05
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply01 Dec 2016, 07:53
Official

Moses confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply07 Dec 2016, 10:40
Official

Moses confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN