1 reviews | Active since Nov 2016
Worst service ever
<p>I was due for an upgrade on my phone in September already. I waited until now seeing as Cell C has these good deals until the end of November 2016. The upgrades department literally phoned me back every day as I coudn't decide on the phone and package I wanted. The lady from the 'upgrades department' Megan kept phoning me, and I must say her persistance was admirable. Mabye she should go and work in the Customer service department as they're service is the worst I've ever experienced, ever. I eventually decided on which package I wanted last week Thursday 27/10/16 and the deal was done with Megan over the phone within minutes. I received my phone the next day and was very excited. I realised over the weekend I needed a sim swop to be done, and phoned the number for customer service 140 on the back of my new sim card I have received together with my new phone. The guy from Cell C helped me and advised it takes 24 hours, whether it's weekend or not. It's now Tuesday 08th Nov '16 and I still haven't received any feedback from anyone at Cell C. I even tried to create a self service Pin to do the sim swop myself, but apparently you can't do that on a contract sim, I only learnt that today after speaking to the Call centre for the 8th Time. I even received a courtesy call from Megan yesterday, to ask how is my new phone and if I received it. Well I take it back that she should go and work in Customer service department, as I explained my frustaration to her, thinking she has buy in, I mean all that time and effort she put in every time she phoned me back to assist with my upgrade. All for nothing as it's been another 24 hours and no one has even tried to contact me for assistance. She did mention that I should pop into the store and go get it done there, but unfortuantely there hasn't been time to do that and I keep phoning and getting empty promises, "Someone will phone you back within the next 15-20 minutes. That was yesterday. This morning I heard "someone will phone you back within the next hour". That was at 08:30AM this morning. So, I have this stunning new phone which I cannot use and I'm not even excited to use anymore. Maybe it's time to go back to Vodacom...</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
I didnt' thnk it was possible, but it gets better. Cell C eventually phoned me back this morning and the lady says the new sim card number that they have on their side is incorrect. So I reply and say that's strange as it's the new sim that was sent with the new phone. "OK she says, I will phone you back in five minutes..." still nothing. It is now going on one week since getting my brand new cellphone and not being able to use it. Lesson learnt, don't trust these "agencies" who want to eagerly assist you to do upgrades etc...they don't actually work for Cell C and don't really don't care. Needless to say, neither does Cell C.
I didnt' thnk it was possible, but it gets better. Cell C eventually phoned me back this morning and the lady says the new sim card number that they have on their side is incorrect. So I reply and say that's strange as it's the new sim that was sent with the new phone. "OK she says, I will phone you back in five minutes..." still nothing. It is now going on one week since getting my brand new cellphone and not being able to use it. Lesson learnt, don't trust these "agencies" who want to eagerly assist you to do upgrades etc...they don't actually work for Cell C and don't really don't care. Needless to say, neither does Cell C.