1 reviews | Active since Mar 2014
Worst service ever
<p style="color: #555555;">At the end of September my husband wanted a contract phone so I told him I am so happy with Cell C so lets add it to my contract. BIG MISTAKE.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">We phoned Cell C and ordered a phone on a new contract. We told them what we needed. So a week later the phone arrived. Then whe discovered they gave us the wrong contract so I phoned to have it fixed. I didnt even make one call with that phone. </p> <p style="color: #555555;">They said they cant change the contract so I had to cancel the contract - which took days. So after my contract has finally been canceled and the phone given back and everything, I got a statement for October stating that I had to pay full price for a contract I didnt even use. So I phoned them and eventually the lady promised that she will give me credit in order for the money not to be deducted from my account</p> <p style="color: #555555;"> </p> <p style="color: #555555;">So came payday and they deducted the money. I then phoned Cell C AGAIN saying that there is an error. So they said they will sort it out and have it fixed within 72 hours. So the next day I phoned to hear if it was sorted out. No luck. But they will sort it out and phone me back. A week later (first week of Nov) they sent me an sms saying I owe them money and my account will be suspended so yet AGAIN I phoned them. They said there is some sort of backlog in the finance departement but they will sort it out. 2 days later I get an sms saying they will now be cutting off my phone. So YET AGAIN I phoned them only to hear that it will be sorted and the backlog and and and.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Now today they sent me November's statement. Not only do they expect me to pay for October but now I need to pay for Nov as well FOR A CONTACT I DIDNT EVEN USE AND HAS BEEN CANCELED THE NEXT DAY!!!!</p> <p style="color: #555555;"> </p> <p style="color: #555555;">So not only am I seriously furious with them, but I will also be cancelling all my contracts with them and will definitley NOT recommend Cell C to anyone, not even my worst enemies</p> <p style="color: #555555;"> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
