1 reviews | Active since Oct 2016

27 Oct 2016, 08:08

Worst Service Ever!

<p>I've been a Cell C customer for 10 years now. For the past month I have been experiencing issues with coverage and data connection. I've reported the problem several times with the technical department and heard all the excuses you can think of, from my settings on my phone to even the power is out in North West Province. Even though I explained to them that it's not only me experiencing this problem as several other people I know also with Cell C is experiencing the same issues. On the 19th of October I phoned again after we noticed we can't even make or receive calls. The technical assistant asked me if the North West Province is in Mpumalanga??? Finally after 30 minutes on the phone with them I got an sms confirming that "an interaction was logged - SD ********** , but till date the problem has not been resolved. It's so frustrating as you are unable to make or receive calls or connect to data. We are paying for a something we can't even use.</p>

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Replies (2)
Cell C
Cell C's reply27 Oct 2016, 08:14
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply27 Oct 2016, 11:46
Official

Please be advised that Maropeng has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN