Worst Service Ever

<p>We are a big Company in Cape Town and we spend about R30 000-00 plus a month on Cellphones and Cellphone Contracts with Cell C. We deal with Cell C Cavendish Square in Claremont. 2 of the handsets that we have are LG G4's. As a transport company we rely heavily on the Cellphones as a way of communication. These 2 handsets are used by the Operations Manger and the Business Development Manager of the company hence the reason for the importance of staying in touch with clients calling 24/7 as they call on us and we on them. on the 7th of August 2016 the first LG gave massive problems and was taken in to Cell C. We received a Loan unit and was told that it takes 21 Working days for repair. A week and a half later the other Unit gave the same problem and once again I took that in as well. I asked them for a loan unit as we have a company to run and they said not at the moment but they will get back to me. 2 Days later I contacted them as my Ops Manger has no phone and needs it. They told me they are waiting for a loan unit from the Zevenwacht Mall store and will deliver it to us at the office. I was happy with that and waited. The afternoon I contacted them again and I was told that the phone has not arrived yet. but will be there the next day. The next day came and went and no phone. This has been going on with excuses day in and day out. I asked them to rather give us other phones as we are not the only customers with LG Problems. I even said that if the contract is a few rand more we wont mind as it is very important that we get phones. they said they will get back to me. The last few days we recived complaints from some of our biggest clients as they struggle to get ahold of us. Yesterday I contacted Leigh Ann the Manager which informed me that she will find out what is going on. Apparently the phones are not fixed and they cannot give me an anwser on changing it for new phones. Today I had enough and contacted them again. Leigh Ann was in a meeting and I spoke to Chenique. I told her to get any Manager for me, I dont care who but this needs to be sorted out with imediate effect. I told her that I will expect a call back within 15 minutes. 2 hours later, nothing. I contacted them again and they informed me that Leigh Ann will be back at 12. At 15.57 I contacted them again and they told me she came back an hour ago but stepped out. I told them that we are now fed up with the lies and them not getting back to us. I even went as far as telling them that we are going to cancel all ten contracts as well as the other 6 that we have ordered which will easily bring that total up to R45 000-00 a month spent on Cell C. They showed me that they do not care as I am still waiting on a call back. Clearly they do not know what customer Service is. I expect not only feedback but results within the next 24 hours. Not interested in loan units but Brand new phones.</p>