Worst service ever

<p>Getting a settlement letter/amount at Cell C - a night mare... total head and heartache</p> <p> </p> <p>Almost two months ago i went to a Cell C store at Greenstone mall to request a settlement letter on my contract but i didnt get it as i was told my account could not be accessed by the store as it was with attorneys. I was then given a number to call. I then returned to my office and attempted to call the number but the call wouldnt go through, so i went back and told me so. They then told me the number was supposed to be dialed from a cell c mobile phone.</p> <p> </p> <p>I then asked one of the consultants if he could let me use their phone so that i get the amount i needed to pay. So he dialed the number for me. I had to stay on the phone for over 30 minutes till the call was eventually answered.</p> <p> </p> <p>The consultant who answered the call then transfered me to another department - or atleast that is what she said she was about to do, till the receiver for the call answered and said she was at the call centre and that the i had to speak to the guys at the legal department. She said she could not transfer my call to the department as the calls to the number are not free. So i took the number i called it with a colleague's phone. </p> <p> That day i held on to the phone for over 50 minutes and eventually gave up as the call had already taken up my lunch hour. The following day i called again hoping for a better service but unfortunately i received the same service as i held on and hold without success of getting through. </p> <p> </p> <p>I eventually got through a week after many attempts but instead of getting the letter i was given the attorneys number. When i dialed the number i was told the number was invalid and so i gave up on paying off my account. </p> <p> </p> <p>The only reason i am behind on my contract phone is because i lost my previous job in 2014 and only got R1400 to cell c every month and never really had prblems. Even whn i requested limit increases i was always assisted quickly. So it seems the worst customer service is given to those who have or had problems makingtheir monthly payments. if that is the case then i suggest you guys change that attitude because the people go throught tough times at times during their lives ut that doesnt make them bad customers and certainly dont deserve bad customer service> Those same customers will find jobs or improve their lives and join other service providers since you guys treated them like garbage when they were umeployed or having problems. </p> <p> </p> <p>All i need from you guys is my settlement letter sent to my email ********** ASAP so that im able to settle my account the week ahead.</p> <p> </p> <p>My contract cell number is ********** 496 and my name is Constable Malaka.</p>