NN
Nirasha N

1 reviews | Active since Mar 2019

19 Mar 2019, 15:34

WORST SERVICE - CELL C

AS FAR AS I AM CONCERNED, IT SHOULD BE A NO STAR RATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE LEVEL OF CUSTOMER SERVICE FROM CELL C IS DISGUSTING, I HAVE BEEN STRUNG ALONG FOR MORE THAN 2 WEEKS NOW! I HAVE BEEN TRYING TO RENEW MY CONTRACT WITH CELLC, OF WHICH I CURRENTLY HAVE 4, AND GIVE TOO MUCH OF BUSINESS TO THEM ON MONTHLY BASIS TO RECEIVE THIS LEVEL OF SERVICE. CELL C AT CARNIVAL MALL IS BY FAR THE WORST SERVICE I HAVE EVER RECEIVED! SERVICED BY QUEEN AND THULANI - FIRSTLY THEY TRY TO FORCE ANY DEVICE ON YOU JUST MAKE A SALE AND COMMISION, THEY DO NOT TAKE INTO CONSIDERATION THE NEEDS OF THE CLIENT! THEN YOU HAVE TO DEAL WITH THEIR DON'T CARE ATTITUDES WHEN IT COMES TO NO STOCK HOLDING AT THE BRANCH. AT THIS POINT I WILL BE CANCELLING ALL CONTRACTS! WORST SERVICE I HAVE EVER RECEIVED! THE SERVICE CENTRE IS NOT OF ANY HELP EITHER, THEY JUST TRANSFER YOU FROM PILLAR TO POST WITH NO REAL OUTCOME!

0
Replies (2)
Cell C
Cell C's reply19 Mar 2019, 15:55
Official
Apologies for the unsatisfactory service received.  

We have requested a retention consultant from the Head Office make contact with you and assist with your request.

Regards
DA

Best regards,

Cell C
Cell C's reply20 Mar 2019, 10:03
Official
Funiwe  confirmed that the matter has been resolved.

Regards
DA

Best regards,