1 reviews | Active since Jun 2018
Worst service at cell c *********** telecommunications service provider.
Cell c has the worst service last year i complaint about the same matter someone contacted me but my complaint was not resolved. This is what I was complaining about
I have a contracts with cell c. around July they just stopped deducting, i went to savannah mall and was given a reference number i started making payments towards the account using the ref number and account number given by cell c, but to my surprise the money that i have been paying was not credited to my account. i went back to cell c when i got there i was told that they can't see my account, i was given a phone to call head office i spoke to a lady she told me that my account has been handed over, the lady gave me a contact number for the debt collecting company when i called that company doesn't have my account. This tele company is infuriating because i don't know what to do as i'm not getting the assistance that i need, on the other side my credit rating is going under because of this
Thank you for contacting us.
The matter will be investigated and rectified. Please send your proof of payment to ***
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please send your proof of payment to ***
^NT
Months later still my issue hasn’t been resolved. I spoke to a Moses Mo***eng he assured me that the payments that were made were allocated and my balance was R960.00. He sent banking details and I made the final payment, I sent him 3 email then he responded after I threatened to report him, I asked him to send me a detailed balance since the account has been settled he responded by bouncing me off to another department which didn’t call or send an email. Last week I checked my credit profile and it’s still there yet I have settled the account. Please note that if not happy with the outcome I will be reporting the matter further.
Months later still my issue hasn’t been resolved. I spoke to a Moses Mo***eng he assured me that the payments that were made were allocated and my balance was R960.00. He sent banking details and I made the final payment, I sent him 3 email then he responded after I threatened to report him, I asked him to send me a detailed balance since the account has been settled he responded by bouncing me off to another department which didn’t call or send an email. Last week I checked my credit profile and it’s still there yet I have settled the account. Please note that if not happy with the outcome I will be reporting the matter further.