Worst service and no communication

I have had the worst service from Cell C. They are not helpful at all and no one is interested in helping me. During covid I was not allowed to trade until level 2 which meant I did not have an income since April and my account went in arrears. When my Business opened again on level 2 I went to lakeside mall Cell C and Oak field cell c to find out what my outstanding balance was so that I can bring up to date. Both shops could not assist me and had to call customer service which I did. The referred me to *** address which I emailed straight away and it's been 2 months later and no reply to numerous emails and customer services says there is no direct number and only they can help me.

I have never had to beg someone to pay them and I can understand why cell c finds them in a bad financial state as clients that want to settle their debt are just ignored.