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shereen G

1 reviews | Active since Nov 2016

21 Nov 2016, 17:14

worst service and customer care!!!

<p>I took a contract with cell c a few months ago, a R99.00 a month data package, since I have had this contract my bill has been going over this amount, in access of R500.00!!. I have been in to the store to query, and was told they are unable to assist me that I should contact the customer care no. which I have been contacting since inception of this contract, only to get told that somebody will call me, another month end of high billings and nobody has bothered to contact me. I feel Cell C is not yet ready and equipped to handle real queries and issues!! I am appauled and disgusted at the 3rd grade level of service!!</p>

0
Replies (2)
Cell C
Cell C's reply22 Nov 2016, 07:19
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply22 Nov 2016, 11:45
Official

As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN