NG
Natalie G
1 reviews | Active since Jul 2013
13 Jan 2021, 10:36
Worst Service and Breach of contract!
Customer service is non existent. When taking out a fiber contract it was verbally explained to us that should we move we can move our fiber line at no additional fee. No where in the contract was this mentioned, that is why we asked verbally to the sales consultant. Well low and behold when we moved an additional R200 was to be added to our monthly fee. Cell C has breached their contract and still wants to hold us for cancellation of the contract as according to them in email correspondence, this is a grey area! You can’t escalate any issues to the billing department, as they don’t have a telephone number! How pathetic! Worse service ever!
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Natalie G's updateReviewer Update
13 Jan 2021, 12:00Thank you for your response, however We have gone through so many avenues, departments for the past 2 years for this matter to be resolved. Not once have we been able to make contact with a manager or supervisor to assist as they are always not available. What do they get paid for if they don’t assist with client queries.
We have now taken this matter to isasa and they will take this matter further. Tired of dealing with *********** staff and no follow up or resolutions!
We have now taken this matter to isasa and they will take this matter further. Tired of dealing with *********** staff and no follow up or resolutions!
NG
Natalie G's update13 Jan 2021, 12:00
Reviewer Update
Thank you for your response, however We have gone through so many avenues, departments for the past 2 years for this matter to be resolved. Not once have we been able to make contact with a manager or supervisor to assist as they are always not available. What do they get paid for if they don’t assist with client queries.
We have now taken this matter to isasa and they will take this matter further. Tired of dealing with *********** staff and no follow up or resolutions!
We have now taken this matter to isasa and they will take this matter further. Tired of dealing with *********** staff and no follow up or resolutions!