1 reviews | Active since Jan 2020
Worst Service always from CELLC , their systems are something else
So I had my number **********ly ported to MTN . Cell c did not even send me an SMS for me to confirm if i want to port. So i called MTN reversed the porting & bought a new sim card so CELL C can restore my number. I called the call center this morning to enquire on an emergency recharge that i am apparently owing, i spoke to Siqondile Sihlangu, she did the security check i answered to the best of my abilities then she said the system is rejecting my answers, she does not know which ones I must call in again? really why does she not ask me more questions if CELLC was so big on security my number would not have been ported so easily. Its always been a pain dealing with Cell C especially when you have to speak to their customer service they have no service. I asked to reason with her manager Hlengiwe Buthelezi she asked me to hold then lo and behold she was in meeting all of a sudden? I left a message for Hlengiwe Buthelezi to call me - hope she does. Again I was reminded why I did not renew my contract with Cell C- maybe i should port to another service provider this guys do not care about customers.
Thank you for making contact with Cell C regarding your porting query.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Do expect communication from us.
^NS
Thank you for making contact with Cell C regarding your porting query.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Do expect communication from us.
^NS