Worst service all round

I called Cell C two weeks ago to cancel one of my cellphone contract that has now come to an end. I tend to always go with my gut feeling, as I have always received bad service from Cell C. So this morning I called in to just make double sure that this was done. Low and behold, there is no record of my request. My contract has NOT been cancelled. So here goes another month of paying for a service that I am no longer interested in due to the lack of actual service. I have never come across a company where you have to keep following up with them to ensure that they have done a simple task you have requested from them as a PAYING customer.

But wait that’s not all.

I went In store to request that one of my contact numbers is moved to my fiancé name. AGAIN a simple request that Cell C cannot get right. They changed every single one of my contacts to be debited from his bank account, they aren’t even on his name. I then phoned in to change the bank account details back to my bank details - the consultant advised me that my bank details do not exist. They same bank account details they have been debiting from for years... Cell C care to explain why every service requested from you guys cannot he met?