Worst service

I am so disappointed in the service received. i logged a query at your Cell C store to block my device that was part of a hijack case. I logged this on the 16 October, 3 days later and i still did not received the ITC number my insurance require. i called on the 18th and was advised that i should be getting it by end of business on the 18th and yet still nothing. this is the worst service i required from you and the fact that i still don't have a ITC number for both me and my husband's phones that were reported is quiet disturbing. if i do not get feedback by end of business today, i will take this further to the Ombudsman.