DJ
Donna-Lee Julies
1 reviews | Active since Nov 2020
02 Jun 2025, 15:43
Worst service
Cell C sent me a bill for something I never signed up for. When I only paid for the services, I agreed to, they cut my monthly data. Thanks, Cell C — you just lost another customer. You won’t be getting another cent from me. Worst customer service ever: I tried to escalate the issue through their useless robot email system, and 3 weeks went by with no response. Absolutely unacceptable
Helpful (0)
Replies (5)0
Replies (5)DJ
Donna-Lee Julies's updateReviewer Update
02 Jun 2025, 16:01 I didn’t apply for anything extra — I did an upgrade and was charged for something I never agreed to. I have the paperwork that clearly shows what I signed up for.
DJ
Donna-Lee Julies's update02 Jun 2025, 16:01
Reviewer Update
I didn’t apply for anything extra — I did an upgrade and was charged for something I never agreed to. I have the paperwork that clearly shows what I signed up for.
Cell C's replyOfficial
02 Jun 2025, 16:17 The matter has been escalated to our support team for further assistance. We will be in touch with you shortly.
Regards
Cell C | NT
Regards
Cell C | NT
Cell C's reply02 Jun 2025, 16:17
Official
The matter has been escalated to our support team for further assistance. We will be in touch with you shortly.
Regards
Cell C | NT
Regards
Cell C | NT
Cell C's replyOfficial
09 Jun 2025, 15:20We sincerely apologize for the confusion and any inconvenience caused. We’ve updated the agent handling your query and confirmed that she is aware of your preferred call time at 1pm. As it is now past that time, she may reach out to you at the earliest available opportunity today.
We also acknowledge your concern regarding billing. Please rest assured that we are reviewing your account and have responded to your email with further details.
Regards,
Cell C | TM
We also acknowledge your concern regarding billing. Please rest assured that we are reviewing your account and have responded to your email with further details.
Regards,
Cell C | TM
Cell C's reply09 Jun 2025, 15:20
Official
We sincerely apologize for the confusion and any inconvenience caused. We’ve updated the agent handling your query and confirmed that she is aware of your preferred call time at 1pm. As it is now past that time, she may reach out to you at the earliest available opportunity today.
We also acknowledge your concern regarding billing. Please rest assured that we are reviewing your account and have responded to your email with further details.
Regards,
Cell C | TM
We also acknowledge your concern regarding billing. Please rest assured that we are reviewing your account and have responded to your email with further details.
Regards,
Cell C | TM
Cell C's replyOfficial
12 Jun 2025, 13:45Dear Donna-Lee Julies,
Thank you for your patience while we looked into your billing concern.
We’ve reviewed your billing query and would like to confirm the following:
Please also check your email and SMS inbox for a link to rate the service you received from our team. Your feedback is important to us and helps us improve our service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Thank you for your patience while we looked into your billing concern.
We’ve reviewed your billing query and would like to confirm the following:
- A credit has been app**** to your account.
- A case has been escalated to our Collections team to assist with a payment arrangement, as you indicated you are unable to pay the full amount in arrears.
- You can expect a call from our Collections department regarding the next steps.
Please also check your email and SMS inbox for a link to rate the service you received from our team. Your feedback is important to us and helps us improve our service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Cell C's reply12 Jun 2025, 13:45
Official
Dear Donna-Lee Julies,
Thank you for your patience while we looked into your billing concern.
We’ve reviewed your billing query and would like to confirm the following:
Please also check your email and SMS inbox for a link to rate the service you received from our team. Your feedback is important to us and helps us improve our service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Thank you for your patience while we looked into your billing concern.
We’ve reviewed your billing query and would like to confirm the following:
- A credit has been app**** to your account.
- A case has been escalated to our Collections team to assist with a payment arrangement, as you indicated you are unable to pay the full amount in arrears.
- You can expect a call from our Collections department regarding the next steps.
Please also check your email and SMS inbox for a link to rate the service you received from our team. Your feedback is important to us and helps us improve our service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
DJ
Donna-Lee Julies's updateReviewer Update
12 Jun 2025, 14:11 I came to HelloPeter to complain about being charged for something I never signed up for. Instead of addressing my concern, Cell C responded by saying I indicated that I’m unable to pay my arrears. They escalated the matter for a payment arrangement, yet still failed to acknowledge that I was charged—without my consent—for an extra amount I refuse to pay. Cell C, you may as well cancel my contract. The service I’ve received this year has been the worst since I opened my account with you 10 years ago.
DJ
Donna-Lee Julies's update12 Jun 2025, 14:11
Reviewer Update
I came to HelloPeter to complain about being charged for something I never signed up for. Instead of addressing my concern, Cell C responded by saying I indicated that I’m unable to pay my arrears. They escalated the matter for a payment arrangement, yet still failed to acknowledge that I was charged—without my consent—for an extra amount I refuse to pay. Cell C, you may as well cancel my contract. The service I’ve received this year has been the worst since I opened my account with you 10 years ago.