MC
Michelle C

1 reviews | Active since Jan 2014

17 Jun 2015, 09:19

Worst Service

Good day<br> <br> I have been trying to get a settlement amount from Cell C on my account...<br> To get in contact with Cell C is bad and to get someone to assist with the correct information even worst..<br> I have been on debt review since March 2012 and my debt reviewers have been making payment to Cell C since then... According to the debt reviewers records I have an outstanding amount of +-R961.00 when I eventually got hold of Cell C a not very nice nor helpful call center agent told be that I owe over R3000 on my account.<br> <br> I require a statement from Cell C as from March 2012 up and till May 2015, surely if payments was received this should be on a statement, the debt reviewers will recon this account and supply proof of payment once statement is received<br> <br> Please contact me URGENTLY

0
Replies (1)
Cell C
Cell C's reply17 Jun 2015, 09:28
Official
Hello ChellyC,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,