Worst service

I took my phone to the South Gate branch for repairs on 23rd June 2020. I continously received requests for incident dates. I was promised feedback regarding the access fee on 31st of July. I am without a phone for over month. Worst service ever. My request number is 488246. Both Sim cards are stuck in the phone and I'm unreachable. I have given the insurance department enough time to process my claim. Can whoever is handling my claim process it within 48hours. I have been more than patient.