1 reviews | Active since Jul 2017
worst service
<p>helloPeter </p> <p> </p> <p>i have a contract with cell c and my phone got damaged and had to take it to cell c for repairs because i have insurance with Csurrance.it took me 2 weeks before i can get hold of the insurance, instead of assisting i was told to go back to the cell c store to get the reference number , after 2 weeks of trying again to get hold of them i was told that i must pay the access of R2100.0 and repairs were R2200.00 reason being that i did not take the insurance the same tine with their phone but i have been paying the insurance for more than a year.</p> <p> </p> <p>i requested the cell c store to give back my phone and i will repair it myselft but im still being transfer from one place to another . its almost 2 months now </p>
Hi Velda
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Hi Velda
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
one of the consultant at cell c birch acres phone me and i was given a new reason for not covering the repairs, i was told that i was not using my sim card since january which is bull ****. the last time i remove the sim card on my phone is 2 months back when i give them my phone for repairs and put it to another phone so that i can continue using the sim card cause i need the card as im receiving airtym from them everymonth.
one of the consultant at cell c birch acres phone me and i was given a new reason for not covering the repairs, i was told that i was not using my sim card since january which is bull ****. the last time i remove the sim card on my phone is 2 months back when i give them my phone for repairs and put it to another phone so that i can continue using the sim card cause i need the card as im receiving airtym from them everymonth.
Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
