vN
velda N

1 reviews | Active since Jul 2017

12 Jul 2017, 14:56

worst service

<p>helloPeter </p> <p> </p> <p>i have a contract with cell c and my phone got damaged and had to take it to cell c for repairs because i have insurance with Csurrance.it took me 2 weeks before i can get hold of the insurance, instead of assisting i was told to go back to the cell c store to get the reference number , after 2 weeks of trying again to get hold of them i was told that i must pay the access of R2100.0 and repairs were R2200.00 reason being that i did not take the insurance the same tine with their phone but i have been paying the insurance for more than a year.</p> <p> </p> <p>i requested the cell c store to give back my phone and i will repair it myselft but im still being transfer from one place to another . its almost 2 months now </p>

0
Replies (3)
Cell C
Cell C's reply12 Jul 2017, 15:32
Official

Hi Velda

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

vN
velda N's update13 Jul 2017, 12:46
Reviewer Update

one of the consultant at cell c birch acres phone me and i was given a new reason for not covering the repairs, i was told that i was not using my sim card since january which is bull ****. the last time i remove the sim card on my phone is 2 months back when i give them my phone for repairs and put it to another phone so that i can continue using the sim card cause i need the card as im receiving airtym from them everymonth.

Cell C
Cell C's reply13 Jul 2017, 14:21
Official

Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,