1 reviews | Active since Apr 2017

20 Apr 2017, 15:19

worst service

<p> I called cellc retentions department (084143) on 20/04/17 @ 15:00 to cancel one of my contracts that is due for upgrade and I spoke to Tshegofatso Moyo.</p> <p>Her service is so pathetic she lacks soft s****s and she is so rude. After being a client with cell c for more than 5 years I even feel like cancelling my second contract that I still have with them.</p>

0
Replies (2)
Cell C
Cell C's reply20 Apr 2017, 15:30
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply21 Apr 2017, 07:59
Official

Skhumbuzo has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,