Worst service

<p>I just had the worst service from cell c. I spoke to a consultant with an attitude and that is more concern about their process. I went into the store to do a simswap, i was told that it's better you call the call centre for assistance. I was then told to go back to the branch, which I refused because I was at the branch and they referred me to the call center. But the worst was chatting to this call center agent that was very unhelpful, she refused to allow me to speak to a supervisor, she refused to listen to what I was saying, she refused my request for a supervisor to call me back, she refused to send me statement as I needed to call again . She was telling me off and insulting my intelligence. As all calls recorded please find the call from number ********** 725. I would like a simple swap done, then I would like an account statement sent to me for Dec 16 and Jan 17. The number for the simswap is ********** 108, I am loyal customer to cellc and I'm seriously considering to cancel all my contracts I have and move on. I would also like letter of apology for the bad service given by cellc. Pathetic service it was truly pathetic, I felt like I was cellc call centre and the consultant the customer, telling me off and not wanting to give me a chance to speak.</p>