Worst service

<p>I did an insurance claim with cell c on the 23th of December ,called the insurance department on the 04 of January only to find out that the email address given on the application form was wrong ,it fine I resend the form to the a new one given to me by the consultant and that was the 04th of January.I was told that the process takes 48 working hours.I called in today (10 January) only to find out that they still waiting for the usage report.where to you get the usage report ?are you getting it from another country were a claim assessment should take a more than a week.</p>