PS
Palesa S

1 reviews | Active since Aug 2016

14 Aug 2016, 02:36

WORST SERVICE

<p>Hi</p> <p>I need help please, I have heard enough with the raw and unprofessional service I am getting from Cell C. I curse the day I signed up for this contract. I was called by one of your consultants by the name of Simon Thantsha. This is my second month with this contract. I was given July as a trial period. I was given a cell and and a Hauwei mobile wifi E5573 device. The phone was a damaged phone and I managed to send it back within the cooling off period. I initially wanted to send back both your devices as I knew that your service is unprofessional. Just be mindful that I am going to be spreading the word on all my social media platforms including hello peter. I will never ever buy or get into a contract with cell c.</p> <p>I get the so called 2gig for day and 2 gig for night however, on the 13th the 2 gig is finished. I am at work most of the day and asleep at night. I am not disputing the fact that I am utilizing this wifi device however at the speed that it gets used up it cannot be right.</p> <p> </p> <p>I would like you to cancel this contract and collect your device as soon as possible. I have been warned regarding cell c, but I did not listen. If this is how you operate your business, one day this company will fall flat on its face. I would rather go to Telkom as I have been hearing only good things about it. You are all ******.</p> <p>Your call center hires *********** people, hence we end up with *********** contracts. Cell c is inconveniencing me big time. Right now I am unable to attend to important business matters.</p> <p> </p> <p>Please tell me when this device will be collected. I will also be contacting the CPA maybe this matter will be dealt with in an appropriate manner. Every time I call your client center I am taken from pillar to post as if It’s an interview for the best position in the world.</p> <p>I WILL BE CONTACTING YOUR CEO Jose Dos Santos. I will not take this matter lying down !!!!!!</p> <p>I wanted to cancel this contract and your call center agent convinced me not to, cause you have trained them to well to be rip-offs. Since you have a tendency of claiming that all calls are recorded go through all my telephonic conversations I have ever had with your consultants.</p> <p>Until my issue is sorted out cell c will never find inner peace.</p> <p> </p> <p>Please sort this matter out …..</p> <p> </p> <p>Hello Peter please help.</p> <p>13th August 13, 2016 10:48PM</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply15 Aug 2016, 05:17
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply18 Aug 2016, 08:03
Official

Nelly has been in contact with you to assist with this matter. She advised that she sent a request for a data validation report and will revert with the final feedback.

Regards
Cell C | PN

Best regards,