WORST SERVICE 2016 - SIM SWAPPING @ CELL C

Hello Peter,<br> <br> The year has just begun but I have to award Cell C as being the worst service provider of the year if not for the past 2 years. <br> <br> I have 2 lines with Cell C and last year in December (2015) I attempted doing a sim swap and till this day was never successful, I then decided to throw away that Sim-card and purchase a new one, I then attempted sim swapping again on Sunday 14th Feb and till this day I haven't received a call from Cell C instead I keep using my precious time to call them and follow up. What irritates me most is that every time I call they suggest I do the sim swap in the store knowing very well that it will cost 3x what it will cost me if I do it myself via call centre. <br> <br> Their excuse is that they are having high call volumes for sim swaps, but I find it hard to believe their phone has been ringing off the hook for 3 days. I mean 3 days?? That's ridiculous! not to mention the fact that my first sim swap attempt was in December <br> <br> I have been with the network for almost 6 years now and in the past to years they have shown me its time for a change, because they just don't care even after the loyalty I have shown them. <br> <br> They're SO SO ***********!!