Worst Service

I lost my cellphone on the 16th February. i went to a Cell c outlet to do a sim swap on the 17th feb and i was referred to Ackermans to buy a Sim Card. I have a contract phone ( 2x contract with Cell C) since 1 September 2006. I called cell c (084 135) on the 17th to do a SIM Swap: 1. The first Agent asked me security questions 3 times since she had system issues and later told me I must call later because I did not pass Security Questions. 2. I called again later and the Agent after going through with all the questions informed me that the first Agent did too many Security questions and he cannot proceed with the SIM Swap and i must call again on friday. 3. This morning on the 18 feb I called Cell C again, I was on the call with the Agent for 27 min and while he had to finalize the process he told me that he send the OPT to the number that I was trying to do a SIM Swap with -074. This is while I used my other contract number to call and notified him so that 074 SIM in not active. 3.1. the Agent answered my call whilst he was still half asleep. 3.2 He asked for my details (ID Number, cell Number, Home Address) more than 5 times whilst he kept saying he is rebooting his PC. 3.3 I asked to be transferred to the Supervisor and after holding long on the call I was told no Supervisor available. 4. I called 2 hours later and after completing the Security Questions i was told that my account is locked for 24hrs because the cell c Agent that helped me in the morning sent the sms to the wrong number and locked my account. 4.1 Again I asked to be escalated and after waiting so long on the call I was given a reference number and being told i will be contacted in 2 working days!