Worst Provider Ever, not to mention the Client Service...

<p>Firstly, I have never had a problem with Cell-C before I upgraded in November 2016. Since then I have only had problems. I am permanently struggling to phone clients and family members because they can’t hear me or, I can’t hear them or the signal disappears. At first I thought that it was only in one area but in fact, wherever I am the problem persists. Even in places I have never had problems with this same provider.</p> <p>Their first excuse was that I might not have been close enough to a Cell-C tower. I don’t understand how that could all of a sudden be a problem as I have been going about the same areas that I have been going to for at least the last five years. My upgrade must have somehow deleted one of their towers close by, I’m guessing…</p> <p>Then at the end of almost every month, I get this insane amount that gets deducted which should be impossible because I still had free minutes, sms’s and data left?? And they permanently fail to provide me with a statement showing me how this happened and where I get billed over.</p> <p>So finally after I contacted them again, they sent out someone to test the signal in my area which they thought was too far away from a tower and they found that the signal is in fact sufficient. In the meantime I’m losing clients and money. After that exercise they told me that it must be my device that is not functioning like it should.</p> <p>On another contract that I have, for those WiFi ****les, they took away my limit and made it an open line, without even contacting me and getting my consent (******* if you ask me). That being said, I received a huge bill. The excuse from Cell-C was “But mam you should have phoned us”. Since when should it be my responsibility to contact my provider to find out if I will be billed the correct amount?? How can I trust any provider who does this to their clients??</p> <p>It seems to me that if they don’t reach a certain kind of target per month, they purposefully load client’s accounts that they think would not notice it. **************** if you ask me…they keep taking and taking without being able to provide proof of what the money has been taken for??</p> <p>I don’t want anything to do with Cell C anymore. They really are just taking me for a ride and at the same time, robbing me of my hard earned money!</p>