CV
Charlene V
1 reviews | Active since Aug 2020
04 May 2026, 13:44
Worst provider
Cell C is the worst service provider to be with. I am struggle 2 days, 7 calls later to do a SIM swop. When the debit order must be collected cell c debts on time and not issues in me giving them my money but what a hassle to do a SIM swop. Thabang Vilakazi and Themba Maswanganye both promised a manager to call me back Saturday and still nothing. How difficult can it be for me to just get the number back that I'm paying for on time
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Replies (3)0
Replies (3)
Cell C's replyOfficial
04 May 2026, 14:03Dear Charlene V,
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to complete your SIM swap. We understand how upsetting it can be when a service you rely on is not working as it should, especially after multiple attempts and promises that were not kept.
Please be assured that your request has been escalated as a priority, and a manager will be in contact with you to resolve the SIM swap as quickly as possible.
We value your patience and will ensure that your number is restored promptly so you can continue using your service without further hassle.
Kind regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to complete your SIM swap. We understand how upsetting it can be when a service you rely on is not working as it should, especially after multiple attempts and promises that were not kept.
Please be assured that your request has been escalated as a priority, and a manager will be in contact with you to resolve the SIM swap as quickly as possible.
We value your patience and will ensure that your number is restored promptly so you can continue using your service without further hassle.
Kind regards,
Cell C | CM
Cell C's reply04 May 2026, 14:03
Official
Dear Charlene V,
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to complete your SIM swap. We understand how upsetting it can be when a service you rely on is not working as it should, especially after multiple attempts and promises that were not kept.
Please be assured that your request has been escalated as a priority, and a manager will be in contact with you to resolve the SIM swap as quickly as possible.
We value your patience and will ensure that your number is restored promptly so you can continue using your service without further hassle.
Kind regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to complete your SIM swap. We understand how upsetting it can be when a service you rely on is not working as it should, especially after multiple attempts and promises that were not kept.
Please be assured that your request has been escalated as a priority, and a manager will be in contact with you to resolve the SIM swap as quickly as possible.
We value your patience and will ensure that your number is restored promptly so you can continue using your service without further hassle.
Kind regards,
Cell C | CM
CV
Charlene V's updateReviewer Update
05 May 2026, 06:47Promises again with no reality to it. So another day and cell c still not holding to getting a manager to call me back. Going to social media also doesn't mean anything. I got a reply at 14:03 saying someone will get in contact with me and nothing. I would never advise anyone to move to cell c. They are the worst service provider.
CV
Charlene V's update05 May 2026, 06:47
Reviewer Update
Promises again with no reality to it. So another day and cell c still not holding to getting a manager to call me back. Going to social media also doesn't mean anything. I got a reply at 14:03 saying someone will get in contact with me and nothing. I would never advise anyone to move to cell c. They are the worst service provider.
CV
Charlene V's updateReviewer Update
05 May 2026, 19:30Good day Ntibi
Thanks a million for the time you took to contact me. It is highly appreciated. SIM is active.
Your politeness and professionalism is duly noted.
Thanks a million for the time you took to contact me. It is highly appreciated. SIM is active.
Your politeness and professionalism is duly noted.
CV
Charlene V's update05 May 2026, 19:30
Reviewer Update
Good day Ntibi
Thanks a million for the time you took to contact me. It is highly appreciated. SIM is active.
Your politeness and professionalism is duly noted.
Thanks a million for the time you took to contact me. It is highly appreciated. SIM is active.
Your politeness and professionalism is duly noted.