WORST, PATHETIC and most *********** customer service EVER in HISTORY!!!!

I did a telephonic upgrade on the 19th of March 2021, to a particular LG device. I was then told that there is stock of this device and i actually confirmed with the consultant twice if there is stock and he assured me there is stock and that it could take up to 7 days to dispatch and deliver the device . I then followed up on 4 different occasions to find out if it is dispatched and when i would be receiving the device,just to be told on all 4 those follow up occasions that there is no stock of the device and the have a stock problem and could also not give me an ETA on when they might be receiving stock again ,after i was also told that they have meetings every morning discussing devices and if there is stock and when they get the stock. They did not even try and go the extra mile for me ,a customer with them for almost 10 years now to try and phone all their branches to source me one or find out if they do have one somewhere. I then phoned LG South-Africa directly to find out from them if there is a problem with stock on LG devices from their end and they said no,but i should message them my details and what device I'm looking for and that they would phone around and try and source one for me and try their best. It was probably 2 hours that passed and then i received a message from a LG rep in the Canal Walk Cell C store and she then told me that they have a device their in store. I rushed through to the Cell C Canal Walk store (30 March 2021) and they were ready to assist me but then they said that the telephonic upgrade has to be reversed / cancelled before they can do the in-store upgrade with me. I phoned customer service that day from Cell C and requested for it to be reversed and they told me it could take up to 48 hours to be processed. I phoned again the following day demanding it to be done that day (31 March 2021) as i flt it was not my fault that i was put into this mess as they initially told me there was stock and them told me 4 time after that there is not stock. So it is negligence and incompetence from Cell C's side and inconveniencing me for almost a month where i could have had my device already. On 31 march i phoned them 3 times that day to URGENTLY escalate the matter and was once again told someone would phone me shortly that day on all 3 occasions which never happened. They are the WORST when it comes to customer service and the BEST at telling lies,but quickly to phone you when you owe them money.Today i phoned them again twice to follow up and find out if the telephonic upgrade was cancelled and again they come up with excuse after excuse an when you request to speak to a Manager they have always stepped out or are in a meeting. They have no CUSTOMER SERVICE at all,and do not give a flying feather about their customers. They are the WORST cellular provider in South-Africa,i honestly don't know how they still survive. A one star rating is actually still to much for the poor service i have received from them and if i could give them a minus 5 stars i would do that in a heart beat. LG gave me a MUCH better customer service than Cell C did and they not even the people I'm taking a contract with. LG also gave me 3 gifts when i one day receive the device from Cell C just to make up for the PATHETICALLY poor service Cell C has given me and inconvenienced me in.

Would not recommend Cell C to anyone ,they are WORST that the WORST when it comes to customer service which DOES not EXIST in their books and would never go the extra mile for their customers.