NJ
Nobulali J
1 reviews | Active since Jul 2016
15 Apr 2020, 11:50
WORST NIGHTMARE - No connectivity since the 11 March 2020
WORST NIGHTMARE - No connectivity since the 11 March 2020 Installation was done on the 6th of March, we had connectivity for one week.
One day we had load shedding and when the power came back our connectivity was never restored. We started speaking to the contact center and the guy that installed these devices on Wed 11 Mar 2020.
We have called countless times and even called the guy that came to install the devices for us. He spent the entire day here trying to call a contact center to assist.
My husband can follow those instructions provided by the contact center with his eyes closed. Today is the morning of the 15 April and we are still without internet access at our home. We are working from home and have had to keep buying data just to be able to function. Somebody please assist. We are failing to work and we took this option to be able to work peacefully at the comfort of our home. This has been our WORST NIGHTMARE.
We spoke tot the following people, none of them have gotten back to us: Precious Cele Fatima Lybon (Sales person)
We are right looking at statement received from CELL C, it says we have a bill of R1037.68 we are not sure what is this for, You installed these devices on the 6th March, we have been without connectivity since the 11th March and still without it today.
What exactly is this, how do you explain all of this?
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
15 Apr 2020, 13:08Good day Nobulali Jakuja
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will be in touch.
^MP
Cell C's reply15 Apr 2020, 13:08
Official
Good day Nobulali Jakuja
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will be in touch.
^MP
NJ
Nobulali J's updateReviewer Update
16 Apr 2020, 11:28We have again called your contact center and spoke to a lady called Thando Ntaka who has taken us through the same troubleshooting steps which did not work before.
We have explained the same thing to her a million times that we have done all these troubleshooting tactics a million times before with your other agents but because your contact center does not even record the steps taken before one has to explain the damn same nonsense to each agent who picks up the call.
We are still without internet what do we have to do.
We do not want anyone calling us to do any troubleshooting, we do not want anyone calling us to asking us to configuration settings, we want a solution that works.
We have explained the same thing to her a million times that we have done all these troubleshooting tactics a million times before with your other agents but because your contact center does not even record the steps taken before one has to explain the damn same nonsense to each agent who picks up the call.
We are still without internet what do we have to do.
We do not want anyone calling us to do any troubleshooting, we do not want anyone calling us to asking us to configuration settings, we want a solution that works.
NJ
Nobulali J's update16 Apr 2020, 11:28
Reviewer Update
We have again called your contact center and spoke to a lady called Thando Ntaka who has taken us through the same troubleshooting steps which did not work before.
We have explained the same thing to her a million times that we have done all these troubleshooting tactics a million times before with your other agents but because your contact center does not even record the steps taken before one has to explain the damn same nonsense to each agent who picks up the call.
We are still without internet what do we have to do.
We do not want anyone calling us to do any troubleshooting, we do not want anyone calling us to asking us to configuration settings, we want a solution that works.
We have explained the same thing to her a million times that we have done all these troubleshooting tactics a million times before with your other agents but because your contact center does not even record the steps taken before one has to explain the damn same nonsense to each agent who picks up the call.
We are still without internet what do we have to do.
We do not want anyone calling us to do any troubleshooting, we do not want anyone calling us to asking us to configuration settings, we want a solution that works.
NJ
Nobulali J's updateReviewer Update
01 May 2020, 08:1801 May 2020 we still do not have internet
NJ
Nobulali J's update01 May 2020, 08:18
Reviewer Update
01 May 2020 we still do not have internet
NJ
Nobulali J's updateReviewer Update
04 May 2020, 15:2704 May 2020 we are still waiting for someone to do something here. Like is it possible that a provider of a service is unable to resolve an issue of the service that they are meant to be providing?
You mean the entire company nobody knows what they are doing there?
We have to call you and post here for a follow up, you are sitting and when you do speak to us you ask us to do the same damn troubleshooting we have been doing since the 11 March. What utter nonsense is this??????????????????????
You mean the entire company nobody knows what they are doing there?
We have to call you and post here for a follow up, you are sitting and when you do speak to us you ask us to do the same damn troubleshooting we have been doing since the 11 March. What utter nonsense is this??????????????????????
NJ
Nobulali J's update04 May 2020, 15:27
Reviewer Update
04 May 2020 we are still waiting for someone to do something here. Like is it possible that a provider of a service is unable to resolve an issue of the service that they are meant to be providing?
You mean the entire company nobody knows what they are doing there?
We have to call you and post here for a follow up, you are sitting and when you do speak to us you ask us to do the same damn troubleshooting we have been doing since the 11 March. What utter nonsense is this??????????????????????
You mean the entire company nobody knows what they are doing there?
We have to call you and post here for a follow up, you are sitting and when you do speak to us you ask us to do the same damn troubleshooting we have been doing since the 11 March. What utter nonsense is this??????????????????????
NJ
Nobulali J's updateReviewer Update
07 May 2020, 16:31Between @CELLC and @Metrofibre can none of you establish what the hell is going on with this. We have been waiting for you to resolve this since the 11th March. Can somebody do something
NJ
Nobulali J's update07 May 2020, 16:31
Reviewer Update
Between @CELLC and @Metrofibre can none of you establish what the hell is going on with this. We have been waiting for you to resolve this since the 11th March. Can somebody do something
NJ
Nobulali J's updateReviewer Update
09 Dec 2020, 13:33Today is 09 Dec 2020 to this day we are still battling with this issue with CELLC after numerous attempts to get this resolved we still do not get a solution from you. We were told that you were retrenching the entire department hence nobody cares about our issue. We have spoken to millions of people from CELLC but we still do not have internet in our house. You have consistently billed us month in month out after we have told you numerous times to stop billing us for a service we do not have. This issue dates back to the 11th March we are in December we are still the people who are calling you following up with you. Not a single person cares not a single person feels the need to get this resolved once and for all. Would you want to be billed month in month out for a service that you are not getting?
Now that you are done with your retrenchment, we are put in a position to repeat this full story which is right here and one would assume that you have recordings of the conversations we have had with your staff, something documented somewhere in your system.
Now that you are done with your retrenchment, we are put in a position to repeat this full story which is right here and one would assume that you have recordings of the conversations we have had with your staff, something documented somewhere in your system.
NJ
Nobulali J's update09 Dec 2020, 13:33
Reviewer Update
Today is 09 Dec 2020 to this day we are still battling with this issue with CELLC after numerous attempts to get this resolved we still do not get a solution from you. We were told that you were retrenching the entire department hence nobody cares about our issue. We have spoken to millions of people from CELLC but we still do not have internet in our house. You have consistently billed us month in month out after we have told you numerous times to stop billing us for a service we do not have. This issue dates back to the 11th March we are in December we are still the people who are calling you following up with you. Not a single person cares not a single person feels the need to get this resolved once and for all. Would you want to be billed month in month out for a service that you are not getting?
Now that you are done with your retrenchment, we are put in a position to repeat this full story which is right here and one would assume that you have recordings of the conversations we have had with your staff, something documented somewhere in your system.
Now that you are done with your retrenchment, we are put in a position to repeat this full story which is right here and one would assume that you have recordings of the conversations we have had with your staff, something documented somewhere in your system.